If you are having trouble making a deposit to SugarHouse, here are a few things you may try:
1.) Verify your payment method. Some banks are known to decline transactions with online wagering companies, including SugarHouse. These banks include:
-Bank of America
2.) SugarHouse lists the following methods as the preferred deposit methods:
-PayNearMe (available at 7-Eleven locations)
-In person at the casino
You may learn more about the above listed payment options here: https://www.playsugarhouse.com/?page=get-started#section-DEPOSIT
3.) If your bank is declining the transaction, you may be able to call your banking institution's customer service team to ask that they allow the transaction with SugarHouse.
4.) Also, make sure you verify that the billing address you have entered is the same address linked to your credit/debit card. When these addresses do not match, the deposit may fail.
5.) If possible, use PayPal as your payment method. PayPal has a reputation of accommodating fast and secure transactions through SugarHouse. Users may experience a delay when using alternate forms of payment, while payments made via PayPal will be available immediately following deposit.
6.) If you are still having trouble depositing after verifying the above, you may reach SugarHouse's support team for assistance here: https://helpcenter.playsugarhouse.com/hc/en-us