In order to deposit and place a bet with DraftKings, you will first need to verify your location. If you are having trouble with this step, here are a few things to try:
DraftKings SportsBook Website
After completing registration at DraftKings Sportsbook, you will verify your location using GeoComply. When you first load DraftKings Sportsbook, a popup page will appear and you will be asked to download the GeoComply software.
-If the prompt does not appear, you may need to first allow popups before re-loading the page. To do this, click on the alert next to the address bar and select 'Always allow pop-ups from..'
-If the download is interrupted or unsuccessful, you may download the software via this link: https://ums.geocomply.com/installer/url?id=LW2BYMiQ3R&os=win&version=3.0.4.3
If, after downloading the plug-in, you are asked to re-download the plug-in, that indicates there was an error that occurred during the install. Check your computer's Downloads folder to verify that the software was downloaded. If it is not there, try downloading GeoComply using the direct link above.
-If you're not sure whether the install was successful, reference this troubleshooting video from GeoComply: https://www.youtube.com/watch?v=HO6Vu6ibgXM&feature=youtu.be
If you are on a Mac OS and you are encountering a download error, the download is likely being blocked by a program called Gatekeeper. To resolve:
1.) Drag the file to your computer's Applications folder
2.) Open the GeoComply app
3.) Confirm that you want to open the app from an 'unidentified developer' by selecting Open once more in the popup window.
If you are running into issues after successfully installing the location software, you may need to restart the plugin. On Mac, this can be done via Menu>System Preferences>Player Location Check. Click on the lock icon in the bottom right and then select 'Restart'. On a PC, access the Task Manager (Control+Alt+Delete) and restart Player Location Check under 'Processes'.
Finally, please note that Geocomply will block VPN services. If you are running into issues on a computer that has VPN software installed, ensure the VPN software is not running while you are visiting DraftKings Sportsbook.
If you are still running into issues after completing the above steps, submit a support request through DraftKings here: https://www.draftkings.com/help/contact-us/sb
iPhone App
The first time you open DraftKings Sportsbook, the app will ask permission to use Location Services. Tap 'Allow' to allow this access.
If you are running into location verification issues after allowing permission, it's possible your phone is not currently connected to a WiFi network. Location detection is more accurate when your phone is connected to a WiFi network, so first confirm that your WiFi connectivity is toggled on.
Also, confirm the following setting is set to either 'While Using the App' or 'Always':
-Settings>Privacy>Location Services>DraftKings Sportsbook App.
It is also recommended that your phone is on the latest iOS software for best location performance. To check for updates, navigate to Settings>General>Software Update.
If you are still running into issues after completing the above steps, submit a support request through DraftKings here: https://www.draftkings.com/help/contact-us/sb
Android App
You will first need to switch on Location Settings via Apps>Settings>Location. If you are still running into issues after turning Location on, you may need to also enable 'High Accuracy' mode. From the previous Location menu, click on Mode and set it to 'High Accuracy'. *Note: 'Mode' may also be labeled as 'Location Services' depending on your Android version.
Some Android versions will also let you view Location permissions by app from the Location menu. Ensure that Location permissions are enabled for DraftKings Sportsbook here.
Also, when an app has gained Location permissions, Android may either use your device's approximate location, or its precise location. If you are still encountering location verification issues, navigate to Settings>Apps>DraftKings Sportsbook>Permissions>More>More>All Permissions ensure the value is set to Precise Location.
If you are still running into issues after completing the above steps, submit a support request through DraftKings here: https://www.draftkings.com/help/contact-us/sb